At NB Networking (“we,” “our,” or “us”), accessible at https://nbnetworking.com, we are committed to providing high-quality creative, marketing, branding, social media, graphic design, and networking services. This Refund & Return Policy explains the conditions under which refunds may be requested and issued for services purchased from NB Networking.
1. 30-Day Money-Back Guarantee
NB Networking offers a 30-day money-back guarantee on eligible new service purchases. If you are not satisfied with our services, you may request a refund within 30 days of the purchase date, subject to the terms outlined in this policy.
- Refund requests must be submitted in writing within 30 days of the purchase date.
- Each request will be reviewed based on the service purchased, work completed, and circumstances of the request.
- Approved refunds will generally be processed within 3–5 business days.
- Refunds will normally be issued through the original payment method. An alternative method may be arranged where appropriate.
The guarantee does not override any non-waivable rights you may have under applicable law.
2. Non-Delivery of Services
If you have purchased a service but have not received the agreed deliverables due to technical issues, communication failures, or other circumstances within our reasonable control:
- Contact our support team as soon as possible.
- Submit your claim in writing within 30 days of the agreed delivery date.
- Provide your order details, payment confirmation, and a description of the issue.
We will investigate the matter and work to deliver the purchased service or agree on an appropriate resolution. If we are unable to provide the service within a reasonable timeframe, an eligible refund may be issued.
3. Service Issues and Technical Errors
NB Networking aims to deliver services in accordance with the agreed project scope and specifications. If you experience a problem with a delivered service, please contact our support team.
- Clearly describe the issue and provide relevant supporting information.
- Allow our team up to 72 hours to review the issue and propose a resolution, where reasonably possible.
- If necessary, cooperate with reasonable requests for information or access to relevant project materials or accounts.
If a material issue is verified and we are unable to resolve it within a reasonable period, we may offer a full or partial refund or an appropriate replacement service, depending on the circumstances and applicable legal requirements.
4. Customer Responsibilities
To help us resolve refund requests efficiently, customers are responsible for:
- Providing accurate contact, billing, and project information.
- Supplying the materials, approvals, and instructions necessary to perform the agreed services.
- Reviewing project deliverables and communicating concerns promptly.
- Providing reasonable cooperation when investigating reported issues.
- Ensuring they have the authority to provide any content, account access, or other materials supplied to us.
Failure to provide necessary information or cooperation may delay our investigation or affect the available resolution where the issue results from that failure.
5. Non-Refundable Situations
To the extent permitted by applicable law, refunds may not be available in the following circumstances:
- Refund requests submitted after the applicable 30-day period.
- Services that have been fully delivered in accordance with the agreed scope and specifications.
- Change-of-mind requests after substantial work has commenced or customized work has been completed.
- Delays or issues caused by third-party platforms, providers, or circumstances outside our reasonable control, where NB Networking has fulfilled its obligations.
- Customer failure to provide required information, materials, approvals, or access necessary to perform the service.
- Customer requests for work outside the original agreed scope, unless separately agreed in writing.
These exclusions do not prevent refunds where required by applicable law or where otherwise approved by NB Networking.
6. Cancellation of Services
If you wish to cancel a service, please submit a written cancellation request to our support team.
Refund eligibility will depend on the timing of the cancellation, the work already completed, any project-specific agreement, and applicable law.
Where work has already commenced, any refund may be adjusted to account for services completed, resources committed, or deliverables already provided, where permitted by law. Any special cancellation terms agreed in writing for a particular project will also apply.
7. Refund Processing
Once a refund is approved:
- We generally process it within 3–5 business days.
- Refunds will normally be returned through the original payment method.
- Your bank or payment provider may require additional time to make the funds available.
- We will communicate with you if additional information is required to complete the refund.
NB Networking is not responsible for delays caused solely by banks or independent payment providers after the refund has been submitted for processing.
8. Changes to This Policy
NB Networking reserves the right to update or modify this Refund & Return Policy from time to time. Any changes will be published on this page with an updated effective date.
We encourage customers to review this policy before purchasing services. Changes will not remove rights that customers are entitled to under applicable law.
9. Contact Us
If you have questions about this policy or wish to submit a refund or cancellation request, please contact us using the following details:
Business Name: NB Networking
Website: https://nbnetworking.com
Email: info@nbnetworking.com
Phone: +1 (847) 609-9128
Address: 1001 S Main St, Num 10574, Kalispell, MT 59901
Our team will review your inquiry and respond as soon as reasonably possible.